Effective July 19, 2026. Last updated July 19, 2026.
1. What MUZA is
MUZA is a software tool that automates chatting and sales for content
platforms: messages are generated by artificial intelligence (AI) systems on
behalf of the connected account and under the client's control.
2. AI transparency (EU AI Act, Article 50)
Messages sent through MUZA are AI-generated. The client (workspace owner)
acts as the deployer of the AI system towards their subscribers and is solely
responsible for meeting any disclosure requirements about AI interaction that
apply in their jurisdiction and the jurisdictions of their audience, including
the EU AI Act (Regulation (EU) 2024/1689), applicable from August 2, 2026.
The client must comply with the rules of the platforms on which they use the
service, including those platforms' policies on automation and AI content.
3. Data
MUZA processes the client's chat data and fan CRM data as a processor
acting on the client's (controller's) instructions. A Data Processing Agreement
(DPA) is available on request.
Workspaces are isolated from each other; API keys are stored encrypted;
workspace access is protected by a password and an email verification code.
We notify the client of security incidents affecting their data without undue
delay (target: within 48 hours of discovery).
The client can export or delete the account through the workspace API. Active
data is deleted immediately; encrypted backups age out of rotation within 30 days
and are used only for disaster recovery.
4. Restrictions
The service is intended only for lawful content and adult audiences.
Using the service for deception, extortion, infringement of third-party
rights, or violation of platform rules is prohibited.
The service is provided "as is"; the client controls and is responsible for
the final communication with their audience.
AI and automated checks can make mistakes. The client must configure and
monitor the service and stop automation when a risk is identified.
5. Plans and termination
Features, limits, price, and billing period are shown before activation.
For the version listed in the Fanvue App Store, all billing is handled only by
Fanvue.
Access may be restricted for breaches of law, Fanvue rules, these Terms, or
security threats. The client may stop using and delete the account at any time.